Terms of Service — Quarric Automations

Please read these Terms of Service ("Terms") carefully before using the Quarric daily reporting service operated by Quarric Automations Pty Ltd ("Quarric", "we", "us", or "our").

1. ACCEPTANCE OF TERMS

By accessing or using Quarric, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the service.

2. DESCRIPTION OF SERVICE

Quarric is a software-as-a-service (SaaS) platform that converts WhatsApp messages into professional work reports delivered via email as Google Docs. The service is provided "as is" and "as available."

3. ACCOUNT REGISTRATION

You must provide accurate and complete information when creating an account
You are responsible for maintaining the confidentiality of your account credentials
You are responsible for all activities that occur under your account
You must be at least 18 years old to use this service
Business accounts must have authority to bind the business to these Terms

4. SUBSCRIPTION AND PAYMENT

4.1 Free Trial

New users receive a 14-day free trial
No payment is required during the trial period
Full access to your selected tier's features during trial

4.2 Billing

After the trial period, your selected plan will be charged monthly via Stripe
Prices are in Australian Dollars (AUD) and include GST
Current pricing: Solo ($79/month), Pro ($119/month), Pro+ ($199/month)
We reserve the right to change pricing with 30 days notice

4.3 Cancellation and Refunds

You may cancel your subscription at any time
Cancellation takes effect at the end of your current billing period
No refunds are provided for partial months
Access continues until the end of your paid period

5. ACCEPTABLE USE

You agree NOT to:

Use the service for any illegal purpose
Transmit harmful, offensive, or inappropriate content
Attempt to gain unauthorized access to our systems
Interfere with or disrupt the service
Use the service to harass, abuse, or harm others
Resell or redistribute the service without authorization
Use automated systems to access the service (except as intended)

6. INTELLECTUAL PROPERTY

Quarric and its original content, features, and functionality are owned by Quarric Automations Pty Ltd
The reports generated remain your property
You grant us a limited license to process your content solely to provide the service
You retain all rights to your work logs and generated reports

7. DISCLAIMER OF WARRANTIES

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

WE DO NOT WARRANT THAT:

The service will be uninterrupted, timely, secure, or error-free
The results obtained from the service will be accurate or reliable
Any errors in the service will be corrected

YOU ACKNOWLEDGE THAT:

Quarric is software and may contain bugs, errors, or experience downtime
Internet connectivity issues, third-party service outages (WhatsApp, Google, Twilio, Stripe), or other technical problems may temporarily affect service availability
We are not responsible for delays, failures, or interruptions caused by factors outside our reasonable control

8. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY AUSTRALIAN LAW:

IN NO EVENT SHALL QUARRIC, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION:

Loss of profits, data, use, goodwill, or other intangible losses
Business interruption
Cost of substitute services
Any damages arising from service interruptions, errors, or bugs

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for certain damages. If these laws apply to you, some or all of the above exclusions may not apply.

9. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Quarric and its officers, directors, employees, and agents from any claims, damages, obligations, losses, liabilities, costs, or expenses arising from:

Your use of the service
Your violation of these Terms
Your violation of any third-party rights
Any content you submit through the service

10. SERVICE MODIFICATIONS AND INTERRUPTIONS

We reserve the right to:

Modify, suspend, or discontinue the service (or any part thereof) at any time
Perform scheduled maintenance with reasonable notice where possible
Make emergency changes without notice to protect the service or users

We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the service.

11. THIRD-PARTY SERVICES

Quarric integrates with third-party services including:

WhatsApp (Meta Platforms, Inc.)
Stripe (payment processing)
Google Workspace (document generation)
Twilio (messaging infrastructure)
SendGrid (email delivery)

Your use of these services is subject to their respective terms and privacy policies. We are not responsible for the actions, content, or policies of third-party services.

12. DATA AND BACKUPS

While we implement reasonable backup procedures, you are responsible for maintaining your own copies of important data
We recommend regularly downloading your generated reports for your records
We are not liable for any loss of data

13. GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of Victoria, Australia. Any disputes arising from these Terms or the service shall be subject to the exclusive jurisdiction of the courts of Victoria, Australia.

14. DISPUTE RESOLUTION

Before initiating any legal proceedings, you agree to first contact us at legal@quarric.com.au to attempt to resolve the dispute informally. We will attempt to resolve disputes within 30 days.

15. SEVERABILITY

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

16. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Quarric regarding the service and supersede any prior agreements.

17. CHANGES TO TERMS

We reserve the right to modify these Terms at any time. We will provide notice of significant changes via email or through the service. Your continued use of the service after changes constitutes acceptance of the modified Terms.

18. CONTACT INFORMATION

For questions about these Terms:
Email: legal@quarric.com.au

For general support:
Email: support@quarric.com.au
Website: www.quarric.com.au