Privacy Policy

Quarric Automations Pty Ltd ("Quarric", "we", "us", or "our") operates the Quarric daily reporting service. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

1. INFORMATION WE COLLECT

1.1 Information You Provide

• Account information: name, email address, phone number, business name, ABN
• Payment information: processed securely through Stripe (we do not store card details)
• Work log content: text messages, timestamps, project details, and photos you submit via WhatsApp
• Communication records: messages exchanged with our support team

1.2 Information Collected Automatically

• Device information: phone number, device type
• Usage data: timestamps, frequency of use, features accessed
• Log data: error reports, system activity

2. HOW WE USE YOUR INFORMATION

We use your information to:

• Provide and maintain the Quarric service
• Generate professional reports from your work logs
• Process payments and manage subscriptions
• Send service-related communications (reports, confirmations, updates)
• Improve and develop new features
• Respond to support requests
• Comply with legal obligations

3. DATA STORAGE AND SECURITY

• Your data is stored on secure, encrypted servers located in Australia
• We use industry-standard encryption for data transmission (SSL/TLS)
• Payment processing is handled by Stripe, a PCI-DSS compliant payment processor
• We implement access controls to limit employee access to personal data
• We retain your data for the duration of your subscription plus 7 years for tax and legal purposes
• You may request deletion of your data at any time (subject to legal retention requirements)

4. DATA SHARING

We do NOT sell your personal information. We may share data with:

• Service providers: Twilio (WhatsApp messaging), Stripe (payments), Google (document generation), SendGrid (email delivery)
• Legal authorities: when required by law or to protect our rights
• Business transfers: in the event of merger, acquisition, or sale of assets

5. WHATSAPP AND THIRD-PARTY SERVICES

Our service operates via WhatsApp. By using Quarric, you also agree to WhatsApp's Terms of Service and Privacy Policy. We receive and process messages you send to our WhatsApp business number.

6. YOUR RIGHTS

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Withdraw consent for marketing communications
• Lodge a complaint with the Australian Information Commissioner

To exercise these rights, contact us at privacy@quarric.com.au

7. COOKIES AND TRACKING

Our website may use cookies to improve user experience. You can disable cookies in your browser settings.

8. CHILDREN'S PRIVACY

Quarric is not intended for individuals under 18 years of age. We do not knowingly collect data from minors.

9. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the service.

10. CONTACT US

For privacy-related inquiries:
Email: privacy@quarric.com.au

For general support:
Email: support@quarric.com.au